Privacy Policy

1. Introduction

This statement is intended to inform you about how we use personal data collected in connection with the provision of our services and products, including your visit to our website and social media channels.

This statement applies to personal data that we already hold or will collect in the future.

The processing of your personal data is subject to the data protection laws applicable in Switzerland, in particular the Federal Act on Data Protection of 25 September 2020, which entered into force on 1 September 2023 (FADP).

Personal data means all information relating to an identified or identifiable natural person (hereinafter "data"). This includes, in particular, information such as name, address, telephone number, email address, IP address and information used to identify devices.

2. Controller responsible for processing your data

The party responsible for processing your data is:

Swiss Concierge Solutions

Oberer Quai 8, 2503 Biel, Schweiz

3. Categories of data processed

When you contact us, whether by telephone, through our website or on social media, you provide us with certain data that we collect. This data may include:

The data exchanged with us as part of your communications may include, for example, your name, delivery and billing address, telephone number, email address, date of birth, marital status, language, payment information, username, customer number and password. This information is collected when you communicate with us by post, telephone, email, via our website or on social networks.

Data resulting from your visit to our website or use of our services includes, among other things, your IP address, identification data of the device used, connection data such as time, date, browser type and operating system, pages visited, your ratings and comments, as well as your entries in dialogue boxes and cookies. This data, together with cookies, enables us to understand your usage behaviour on our website and in connection with our services and helps us identify your interests. This contributes to the continuous improvement of our website, services and the targeting of our advertising activities.

Data arising from the preparation of business proposals and contracts with us includes information such as the type of contract, its date, duration, selected products or services and specific details concerning its execution.

4. Use of Your Data

Depending on the different categories of personal data, they may be used for the following purposes:

Preparing business proposals ; concluding, performing and administering contracts with our customers ;

Operating, maintaining and optimising our services and products, including our website ;

Managing users of our services and products, including for identification and security purposes ;

Improving and developing our services and products, including our website ;

Managing and maintaining our customer relationships, including promotions, advertising and personalised offers ;

Compliance with Applicable Laws and Regulations

Fulfilment of official requests or legal obligations."

5. Disclosure of data to third parties

5.1 Contractors, Partners and Subcontractors

We may disclose personal data to the following parties:

Our Team

Third-party service providers (such as fiduciaries, banks, media agencies, legal advisers, etc.)

Partner companies (for example, to integrate and offer new services or products)

Data processors (such as hosting services, application managers, domain name administrators, etc.)."

Third parties to whom we disclose personal data are not authorised to use this data for purposes or uses other than those described in this statement. However, if we integrate third-party services or content into our website that enable you to interact with them directly (e.g. an online payment service), the data you enter will be forwarded to these third parties for processing and provision of the relevant services. Your data will then be subject to the respective terms of use and privacy policies of these third parties.

Provided that the legal requirements are met, third-party providers, partner companies and processors who may receive personal data may be located in any country, including Switzerland, the countries of the European Economic Area (EEA) and the USA."

When personal data is transferred abroad (outside the European Union) to a country that, according to the list drawn up by the Federal Council, does not have adequate data protection legislation.

In August 2023, you will be informed which country is concerned and whether the data was disclosed under the contractual guarantees pursuant to Art. 16 para. 2 FADP or under the exceptions pursuant to Art. 17 FADP.

5.2 Referral to Authorities

We may also be required to disclose personal data in order to comply with a legal obligation or respond to a request from an administrative or judicial authority.

6. Your rights

Under the terms of Art. 25 et seq. FADP, you have the following rights in particular:

Right of access: You have the right at any time to obtain information, in particular, about which personal data is being processed as such.

Right to information: You have the right to be informed about how your data is used. This statement and all other information are provided for this purpose.

Right to withdraw consent: If data is processed on the basis of consent, that consent may be withdrawn at any time.

Right to object to processing: You have the right at any time to object to the processing of your data.

Right to rectification: You have the right to have inaccurate data corrected and incomplete data completed.

Right to Restriction of Processing: Subject to any applicable statutory provisions to the contrary, you may request that the processing of your data be restricted.

Right to erasure/deletion: You have the right to request the deletion or removal of your personal data unless a legal basis or legitimate interest requires or permits us to retain certain data.

Right to receive or transfer data: You have the right to request that your data be provided or transferred in a commonly used electronic format that enables reuse when the data is processed automatically, on the basis of consent or in direct connection with the conclusion or performance of a contract.

We reserve the right to restrict the rights listed above to the extent permitted by law.

Subject to the exceptions provided for by law, exercising these rights is free of charge.

Requests to exercise your rights must be sent to the address stated above (see section 2 above)."

7. Data retention period

We retain your data for as long as necessary to fulfil the purposes for which it was collected.

Some data is subject to statutory retention obligations of ten years or longer, which we comply with.

In addition, certain data, particularly contractual data, may be retained at least for the duration of the applicable limitation periods in order to assert our rights.

By contrast, certain data generated through the use of our services (e.g. cookies) is deleted much earlier, as soon as its processing is no longer relevant to the purposes for which it was collected.

Anonymised data may be retained for a longer period. Please note that, unless expressly agreed otherwise by contract, we are not obliged to retain your data for a specific period.

8. Data Security

In accordance with applicable law, we implement appropriate organisational and technical security measures to protect your data from accidental or intentional manipulation, loss, complete or partial destruction, or unauthorised access by third parties. Our security measures are continuously adapted and improved in line with technological progress.

9. Cookies